Refund policy

At LIFEWOVEN, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The item is unused, unwashed, and unworn.
  • Original tags and packaging are intact.
  • The product is in its original condition.
  • You have the original invoice or order confirmation.

2. Non-Returnable Items

For hygiene reasons, the following products cannot be returned or exchanged:

  • Innerwear (Bras, Panties, Shapewear, Camisoles, Slips)
  • Socks
  • Accessories
  • Products marked as "Final Sale" or "Non-Returnable"

Unless the product received is damaged, defective, or incorrect.

3. Damaged or Wrong Products

If you receive:

  • Damaged product
  • Wrong item
  • Manufacturing defect

Please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package

We'll arrange a replacement or full refund after verification.

4. Exchange Policy

Exchanges are available for:

  • Size issues (subject to stock availability)
  • Wrong product received
  • Defective items

If your requested size is unavailable, a refund or store credit will be provided.

5. Refund Process

After your returned item is received and inspected:

  • Refund will be approved within 2–3 business days.
  • Refund will be credited within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

6. Cancellation Policy

Orders can be cancelled before they are shipped.

Once shipped, cancellation is not possible.

7. Return Shipping

If the return is due to:

  • Wrong product
  • Damaged item
  • Manufacturing defect

LIFEWOVEN will bear the return shipping cost.

For all other eligible returns, return shipping charges may apply.

8. How to Request a Return

Email us with:

  • Order Number
  • Name
  • Contact Number
  • Reason for Return
  • Product Images (if applicable)

Email: support@lifewoven.in

9. Refund Timeline

  • Return Request: Within 7 Days
  • Pickup: 2–5 Business Days
  • Inspection: 2–3 Business Days
  • Refund: 5–7 Business Days